Term&Condition

Terms & Conditions

Welcome to Grabok. By accessing our website or purchasing from our store, you agree to the following Terms & Conditions.

Please Read Carefully
These Terms & Conditions apply to the use of the Grabok website, products, services and orders placed through our online store.

1. General Terms

By using this website, you confirm that you agree to comply with these Terms & Conditions and all applicable policies displayed on our store.

Grabok may update, change or revise these terms when required. Updated terms will become effective when published on the website.

2. Products

Grabok offers electronic gadgets and accessories including earbuds, headphones, smart watches, tripods, selfie sticks and other related products.

We make reasonable efforts to display product information, specifications, colors and images accurately. Minor differences may occur due to screen settings, product updates, packaging changes or manufacturer variations.

3. Product Availability

All products are subject to availability. A product shown on the website may become unavailable or out of stock before an order is processed.

If an ordered product becomes unavailable, our team may contact you to discuss an alternative, replacement or cancellation.

4. Pricing

Product prices displayed on our website may change without prior notice. Promotional prices and discounts may apply for a limited period.

In case of a pricing or listing error, Grabok reserves the right to contact the customer before processing the order.

5. Order Confirmation

Placing an order does not necessarily mean that the order has been accepted or dispatched.

Grabok may contact customers by phone or WhatsApp to confirm order details before shipment.

6. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

Full name
Active phone number
Complete delivery address
City and province
Correct email address where applicable

Grabok is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Cash on Delivery

Cash on Delivery may be available for eligible orders and delivery areas. Customers should ensure that the correct payable amount is available when receiving the parcel.

8. Shipping & Delivery

Orders are shipped according to our Shipping Policy. Delivery times are estimates and may vary due to courier operations, public holidays, weather, remote locations or other circumstances outside our control.

9. Order Cancellation

Customers should contact Grabok as soon as possible if they wish to cancel an order.

Orders that have already been dispatched may not be eligible for cancellation.

10. Returns & Refunds

Returns, replacements and refunds are handled according to our Return & Refund Policy.

Customers may be required to provide their order number, photos, videos or other information to verify a return, refund or product complaint.

11. Warranty

Eligible electronic products may be covered according to the Grabok Warranty Policy.

Warranty does not generally cover damage caused by misuse, water, physical damage, unauthorized repair, improper charging or normal wear and tear.

12. Damaged or Defective Products

If a product arrives damaged, defective or incorrect, customers should register a complaint within the applicable policy period.

Clear photos or videos may be requested before a replacement or refund is approved.

13. Refused or Unclaimed Orders

Customers should place orders only when they intend to receive them. Repeated refusal of confirmed Cash on Delivery orders may affect the availability of Cash on Delivery for future purchases.

14. Website Use

Users must not attempt to damage, misuse, interfere with or gain unauthorized access to the Grabok website or its systems.

Website content may not be copied, reproduced or commercially used without appropriate permission.

15. Intellectual Property

Grabok branding, website design, original graphics, text and other original content remain the property of their respective owners and may be protected by applicable intellectual property rights.

16. Third-Party Services

Our store may use third-party services including payment processors, courier companies and other service providers.

Grabok is not responsible for delays or interruptions caused solely by independent third-party service providers beyond our reasonable control.

17. Limitation of Responsibility

Customers are responsible for using electronic products according to their intended purpose and applicable instructions.

Grabok will address eligible product issues according to the applicable warranty, return and refund policies.

18. Privacy

Customer information is handled according to our Privacy Policy. Information provided during checkout or customer support interactions may be used to process orders, provide support and communicate about purchases.

19. Policy Changes

Grabok reserves the right to update these Terms & Conditions and related store policies when necessary. Customers are encouraged to review the latest version available on the website.