Shipping Policy

At Grabok, we aim to process and deliver your electronic gadgets safely and as quickly as possible across Pakistan.

Order Confirmation

After placing an order, customers may be contacted by our team for order confirmation. Please provide a valid phone number and complete delivery address when placing your order.

Order Processing Time

Orders are processed after confirmation. Processing may take additional time during weekends, public holidays, sales, promotional events or periods of high order volume.

Estimated Delivery Time

• Major cities: approximately 2–4 working days.
• Other cities and areas: approximately 3–5 working days.
• Remote locations may require additional delivery time.

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, road conditions or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated at the time of order confirmation.

Free shipping may be available on selected products, promotions or qualifying orders.

Correct Delivery Information

Customers are responsible for providing accurate delivery information. Please make sure your order includes:

• Full customer name.
• Active phone number.
• Complete house, shop or office address.
• Street, area or nearby landmark.
• City and province.

Cash on Delivery

Cash on Delivery may be available for eligible orders and locations. Customers should keep the payable amount ready when receiving the parcel.

Courier Delivery Attempts

The courier may contact you before delivery. Please keep your phone available after your order has been dispatched.

If the customer is unavailable, the courier may attempt delivery again according to the courier company's procedures.

Delayed Orders

Occasionally, an order may be delayed due to courier issues, weather, public holidays, remote delivery locations or other unexpected circumstances.

If your order is taking longer than expected, contact our support team with your order number.

Damaged Parcel

If your parcel appears damaged upon delivery, please keep the packaging and contact Grabok as soon as possible.

Clear photos or videos of the parcel and product may be required to verify a damaged-product complaint.

Wrong or Missing Item

If you receive the wrong product or an item is missing from your order, register a complaint and provide your order number along with clear details of the issue.

Order Cancellation

If you need to cancel an order, contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

Important Note

Delivery estimates are not guaranteed delivery dates. Grabok will make reasonable efforts to ensure orders are processed and dispatched promptly, but courier-related delays may occur.