Privacy Policy

At Grabok, we respect your privacy and are committed to protecting the personal information you share with us.

1. Information We Collect

When you use our website or place an order, we may collect information necessary to process your purchase and provide customer support.

• Full name
• Phone or WhatsApp number
• Email address
• Billing and delivery address
• City and province
• Order and product information
• Payment-related information where applicable
• Messages or information submitted through our contact forms

2. How We Use Your Information

We may use your information for legitimate store and customer-service purposes, including:

• Processing and confirming your orders.
• Arranging product delivery.
• Providing order updates and customer support.
• Handling returns, refunds and warranty requests.
• Responding to product or bulk-order inquiries.
• Improving our website, products and customer experience.
• Preventing fraudulent or unauthorized transactions.
• Complying with applicable legal requirements.

3. Order & Delivery Information

To deliver your order, relevant information such as your name, phone number, address and order details may be shared with courier or logistics providers responsible for delivering your package.

We only aim to share information reasonably necessary to complete delivery or provide requested services.

4. Payment Information

Depending on the payment method selected, payment processing may be handled by third-party payment providers or financial institutions. Grabok does not intentionally request customers to share confidential banking passwords or PIN codes through our contact forms.

5. Cookies & Website Data

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve the shopping experience.

Your browser may allow you to block or delete cookies, although disabling certain cookies may affect some website features.

6. Third-Party Services

Our online store may use third-party services for functions such as website hosting, payments, analytics, marketing, shipping or customer communication.

These service providers may process limited information according to their own privacy policies and applicable terms.

7. Marketing Communications

Where permitted and where you have provided appropriate consent, we may send information about Grabok products, offers or promotions.

You may request to stop receiving promotional communications at any time.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure. However, no internet transmission or online storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain order and customer information for as long as reasonably necessary to process transactions, provide customer support, maintain business records and comply with applicable requirements.

10. Your Information

You may contact Grabok if you believe your personal information is incorrect or if you have a privacy-related question or request.

Some information may need to be retained where required for order, accounting, fraud-prevention or legal purposes.

11. Children's Privacy

Grabok's online store is intended for general customers. We do not knowingly seek to collect unnecessary personal information from children.

12. Changes to This Privacy Policy

Grabok may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements. The updated version will be published on this page.

By using the Grabok website and providing your information, you acknowledge that your information may be handled as described in this Privacy Policy.