Return & Refund Policy

At Grabok, we want you to have a smooth and reliable shopping experience. Please read our return and refund conditions carefully.

Eligible Returns

You may request a return or replacement if:

• You received the wrong product or wrong variant.
• The product arrived damaged.
• The product has a verified manufacturing defect.
• An item included in your order is missing.
• The product is not functioning properly upon delivery.

Products Not Eligible for Return

• Products damaged due to misuse or improper handling.
• Products damaged by water, liquid, heat, fire or physical impact.
• Products that have been modified or repaired by an unauthorized person.
• Products showing excessive signs of use or intentional damage.
• Change-of-mind returns after the product has been used.
• Items returned without required accessories where applicable.

How to Register a Return Complaint

To request a return, refund or replacement, please register a complaint and provide the following information:

• Full Name
• Phone / WhatsApp Number
• Email Address
• Order Number
• Product Name
• Complete description of the issue
• Clear photos or video showing the problem, if required

Product Inspection

Grabok may review or inspect the returned product before approving a replacement or refund. If the issue is confirmed and meets the policy conditions, the appropriate solution will be provided.

Refund Process

Once an eligible return is received and approved, the refund will be processed using the available payment or settlement method agreed with the customer.

Refund processing time may vary depending on the payment method, banking channel or other payment service involved.

Replacement

If a replacement is approved, we will attempt to provide the same product or variant subject to stock availability. If the same product is unavailable, our support team may offer an alternative solution.

Return Shipping

Return shipping arrangements depend on the reason for the return. Our support team will provide the applicable return instructions after reviewing the complaint.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible. An order may not be cancellable once it has already been dispatched or processed for shipping.

Important Notice

Customers should keep the original product packaging, accessories and order details until the product has been fully checked after delivery. These may be required when processing a complaint, return or warranty claim.